Privacy Policy

Last Updated: January 2024

At Gent-Chat, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully.

Information We Collect

We collect information you provide directly to us, including:

• Account registration details (name, email, password)
• Profile information you choose to share
• Content of messages and conversations (encrypted end-to-end)
• Communications with our support team
• Technical data such as IP address, device type, and usage patterns

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Personalize your experience and match you with compatible users
• Ensure platform safety through automated moderation and human review
• Communicate with you about updates, security alerts, and support
• Analyze usage patterns to enhance features
• Comply with legal obligations

Information Sharing

We do not sell your personal information. We may share data with:

• Service providers who assist with platform operations (under strict confidentiality)
• Law enforcement when required by law or to protect safety
• Other users only as you clearly choose (through your interactions)

Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all messages
• Regular security audits and penetration testing
• Secure data centers with restricted access
• Two-factor authentication options
• Automatic session timeouts

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of certain data processing activities

Data Retention

We retain your information only as long as necessary to provide services or as required by law. Account data is deleted within 30 days of account deletion, except where retained for legal or safety reasons.

Children's Privacy

Our service is not directed at individuals under 18. We do not knowingly collect personal information from minors. If we become aware of such collection, we will delete the information promptly.

Cookies and Tracking

We use essential cookies for platform functionality. Optional analytics cookies may be disabled through your settings. We do not use third-party advertising cookies.

International Transfers

Your data may be processed in countries other than your own. We ensure adequate protection through standard contractual clauses and other safeguards.

Changes to This Policy

We may update this policy periodically. We will notify users of material changes through the platform or via email. Continued use after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: [email protected]