Frequently Asked Questions

Is Gent-Chat free to use?

Yes! Basic features on Gent-Chat are completely free. This includes creating a profile, browsing matches, sending text messages, and limited video chat. We also offer premium features for enhanced experience, but the core functionality remains free for all users.

How does Gent-Chat ensure my safety?

We employ multiple layers of protection: end-to-end encryption for all conversations, AI-powered content moderation, human review teams, verified profiles, user reporting systems, and automated detection of inappropriate behavior. We also provide comprehensive safety resources and tips to help you stay protected while using the platform.

Can I use Gent-Chat on mobile devices?

Absolutely! Gent-Chat is fully responsive and works on all mobile browsers. We also offer native apps for iOS and Android, providing the best experience with push notifications, optimized video calling, and mobile-specific features.

How do I delete my account?

You can delete your account at any time through Settings > Account > Delete Account. Please note that once deleted, your account and all associated data cannot be recovered. We process deletions within 30 days as outlined in our Privacy Policy.

Is my personal information shared with other users?

No. Your email address, phone number, and other sensitive personal information are never shared with other users. Only the information you clearly choose to include in your public profile (such as username, bio, and photos) is visible to others.

What should I do if I encounter inappropriate behavior?

Use the built-in reporting feature immediately. You can report users, messages, or profiles directly from the chat or profile view. Our moderation team reviews reports 24/7 and takes appropriate action. You can also block users to prevent further contact. Your safety is our priority.

How does the matching system work?

Our matching algorithm considers factors like shared interests, language preferences, location (when enabled), and conversation compatibility scores. You can adjust your preferences in Settings to refine your matches. The system learns from your interactions to improve recommendations over time.

Can I remain anonymous on the platform?

While you can use a pseudonym and control what profile information is visible, some verification is required to maintain platform safety. Your real name and contact details are never disclosed to other users. You have full control over your profile visibility and can choose what to share.

What are the system requirements?

Gent-Chat works on most modern devices with a stable internet connection. For video chat, we recommend at least 2 Mbps upload/download speed. The platform supports Chrome, Firefox, Safari, and Edge browsers (latest versions). Mobile apps require iOS 14+ or Android 8+.

How do I become a premium member?

Premium membership unlocks features like unlimited video calls, advanced filtering, profile visibility boosts, and ad-free experience. You can upgrade through your Account Settings. We offer monthly, quarterly, and annual subscription plans with automatic renewal options.

I forgot my password. How do I reset it?

Click the "Forgot Password" link on the login page and enter your email address. We'll send a password reset link within minutes. Check your spam folder if you don't see it. For further assistance, contact [email protected].

Does Gent-Chat have a mobile app?

Yes! Gent-Chat mobile apps are available for both iOS and Android. Download from the App Store or Google Play Store. The app offers all web features plus push notifications, optimized video calling, and mobile-exclusive features like location-based matching (with permission).